User Agreement

Welcome to the "iTaiwan Online" games, websites, forums, and related services (hereinafter referred to as "the Service") provided by Avector Technology Co., Ltd. (hereinafter referred to as "the Company"). When you start registering or applying for an account and click the "I Agree" button, it is deemed that you have reviewed this Agreement for more than three days, understood and agreed to the provisions of this Agreement, and agreed to comply with this Agreement, the Company's game terms, announced game precautions, and local laws when using the Service. If you are a person with no capacity to act, your legal guardian shall apply to use the Service; if you are a person with limited capacity to act, you must obtain the consent of your legal guardian before applying to use the Service.

Article 1: Scope of Application

This Agreement applies to you and the Company. You must comply with this Agreement when using the Service. The Service includes, but is not limited to, the "iTaiwan Online" games, websites, game announcements, and related activities.

Article 2: Content of the Agreement

The following documents and information are deemed part of this Agreement and have the same effect as this Agreement:

Announcements, activity regulations, game descriptions, or FAQs published by the Company for the Service.
Point top-up rules and game terms of the Service.
The Company’s Privacy Statement.

If there is a conflict between the contents mentioned above, the interpretation shall be made in favor of the consumer.

Article 3: Definitions

The definitions of terms in this Agreement are as follows:

Online Game: Refers to the software that allows players to connect simultaneously with an unspecified majority of other people via the internet through the "iTaiwan Online" game servers set up by the Company.
Game Website: Refers to the website built by the Company for the Service containing descriptions, top-ups, announcements, and other relevant information.
Game Terms: Refers to the game rules formulated by the Company to regulate the way the game is played. These do not affect the rights and obligations of both the player and the Company in the contract and have the same effect as this Agreement.
Top-up: Refers to the consumption of purchasing game points after the player agrees to this Agreement and uses the Service. The description of the charging methods for the Service is announced in the game and on the official website. All actual charges are denominated in New Taiwan Dollars or US Dollars.
Game History: Refers to the records made during the game process from the time the player logs into the Service until the time they log out.
Account: Refers to the account registered or applied for by the player to use the Service; this account may also be the player's nickname in the game.
Virtual Goods: Refers to digital goods that the Company may grant players to use in the Service, which can be purchased with game points or obtained/exchanged through the game process, such as virtual currency, virtual treasures, and virtual characters.
Linked Login: Refers to the credentials used by the player to access their account, including but not limited to account names and passwords, such as logging in with third-party accounts like FB, Gmail, Yahoo, etc.

If there is a conflict between the contents mentioned above, the interpretation shall be made in favor of the consumer.

Article 4: Scope of Service

The services provided by the Company under this Agreement are delivered through network servers, allowing players to use the Service via internet connection. The Service does not include the internet access services players apply for from internet service providers or the various hardware equipment required for internet access.

Article 5: Effectiveness of the Agreement

When a player registers and applies for an account after the contract review period and clicks "I Agree" or a similar button, it is presumed that the player agrees to the terms of this Agreement.

Article 6: Use of Account and Login Information

The account and password obtained after the player completes the registration process are for the player's personal use only. Players shall not transfer, deliver, disclose, or lend the account and password to a third party. If any dispute arises therefrom, the player shall be responsible for it.
Players shall properly keep their login information and shall not transfer, deliver, disclose, or lend the account and password to a third party. If the account or password is leaked or illegally used due to the player's own behavior, the player shall be responsible for it.
Players may change their passwords according to the mechanism provided by the Company. Company personnel (including customer service personnel and game managers) shall not proactively ask for the player's password.
If the Company finds that your account has not had any activity for one consecutive year or longer, the Company has the right to terminate your account. In this case, you may no longer be able to access and/or use any virtual goods linked to that account, and the Company bears no obligation for a refund.

Article 7: Notification and Handling of Illegal Use of Account and Linked Login

When a player discovers that their account or login information is being used illegally, or that security has been abnormally breached, they should immediately notify the Company.
After the Company receives notification from the player and confirms the aforementioned situation, it may suspend the access rights of the account or login information and assist the player in replacing it with new login information. If the player suffers a loss of points, the Company may cooperate with investigative units to provide electronic records for review once the player follows the reporting procedures through judicial channels.
The Company will make its best efforts to assist in handling losses of virtual goods or game history caused by the illegal use of the account. Players shall cooperate by providing relevant supporting documents and may handle the matter through judicial channels according to reporting procedures.
If the Company provides free security devices (e.g., anti-theft cards, phone locks, etc.) and the player fails to use them, or if losses occur due to reasons attributable to the player (such as account sharing or disputes), the Company may not be held responsible for restoration or compensation.

Article 8: Game Top-up and Refunds

The Service may provide virtual goods or other value-added services that require players to pay extra. The Company shall announce the payment methods and product information on the game login page or purchase page.
The Service is free-to-play; players can play the game for free after registering and applying for an account. Once a player agrees to the game charging method, completes a top-up, and converts it into game points, the Company does not accept refund applications unless otherwise provided in this Agreement.
In case of credit card fraud or other payment behaviors not intended by the player, the player should provide relevant proof and notify the Company immediately. The Company will assist in verification and cooperate with judicial authorities.
Consumers may terminate this contract by notifying the Company in writing within seven days after starting the game, provided they have not used the purchased points, without giving a reason or bearing any costs. Consumers may request a refund for unused paid points. This right does not apply if the use of virtual goods or value-added services has already begun.
For consumers who log in and consume via Apple Inc.'s iPhone or iPad devices, if individual consumption amounts cannot be clearly determined due to consolidated billing, they may report this to the Company. Within seven days, the Company will assist the consumer in confirming the consumption date and specific amount for verification with the issuing bank.

Article 9: Protection of Personal Data

The protection of players' personal data shall be handled in accordance with relevant laws and regulations.

Article 10: Information to be Stated in the Service

The Company has stated the minimum hardware and software requirements for using the Service on the game website or within the game and advises players to pay attention to the quality and stability of their internet connection.

Article 11: Preservation and Inquiry of Game History

The Company shall preserve the player's personal game history records for a period of six months for player inquiry.
Players must provide the correct account and identity verification documents to apply for their personal game history through the Company's customer service center.
Upon receiving an inquiry application, the Company shall provide the personal game history within seven days. The inquiry fee is NT$100, which shall be borne by the player.

Article 12: Suspension, Interruption, and Change of Service

The Company may suspend or interrupt all or part of the Service without any liability for compensation under any of the following circumstances:
- During maintenance, upgrade, failure, or abnormality of the Company's computers, networks, or hardware/software equipment.
- When service is interrupted or cannot operate normally due to sudden telecommunication or power failure, natural disasters, or other force majeure events.
- When the Service is affected by the actions of third parties or other matters beyond the Company's complete control.
- Players understand and agree that the website or Service programs may be interrupted, temporarily unavailable, delayed, or cause errors in data transmission or storage due to equipment failure of the Company, third-party partners, or mobile/telecom operators.
When the Company plans to suspend all or part of the Service for system maintenance, it shall announce it on the game website or in-game seven days in advance and notify players upon login. This does not apply to temporary, emergency, or non-attributable reasons. If point losses occur due to connection interruption during maintenance, the Company shall return the points after the player files a complaint.
The Company has the right to modify or change the content, functions, or terms of service at any time and will notify players via the game website, in-game announcements, email, or other appropriate methods. Continued use constitutes acceptance of the changes.

Article 13: Ownership and Use of Electronic Records

All electronic records of the Service (including but not limited to game accounts, characters, virtual goods, game history, etc.) belong to the Company. The Company shall maintain the integrity of players' electronic records.
According to this Agreement and game rules, players have the right to use and control the electronic records under their account, but this does not include transfer or profit-making activities beyond the scope of the Service.
If electronic records are lost or damaged due to reasons attributable to the Company, the Company shall try its best to restore them to a reasonable state.

Article 14: Information Disclosure

The Company shall announce the capacity and current online population of game servers on the game website or in-game and update it regularly. For paid "chance-based" products or activities, the Company shall disclose the activity content, prizes, and winning probabilities, and clearly mark: "This is a chance-based product; purchase or participation does not guarantee obtaining specific items."

Article 15: Connection Quality

The Company shall strive to maintain stable connection quality. If players experience disconnection or cannot play smoothly due to reasons attributable to the Company, the Company shall actively handle and repair the issue and may provide reasonable compensation for losses (e.g., game time, virtual goods).

Article 16: System Security

The Company shall maintain the security of its computer system to prevent illegal intrusion or data tampering based on reasonable technological or professional standards. If a player's rights are damaged due to the Company's intentional or gross negligence, the Company shall be liable for damages. However, if the Company can prove it was not at fault, its liability may be reduced.

Article 17: Code of Conduct

Players agree to abide by the following:
- No use of plug-ins, cheating software, exploits, or unauthorized methods to interfere with the Service.
- No actions violating laws, regulations, or public order and morals.
- No use of the Service for commercial activities or spreading advertisements.
- No impersonation or use of false information.
- No spreading of insulting, defamatory, harassing, threatening, discriminatory, obscene, violent, or infringing remarks.
- No theft, tampering, or destruction of Service data or systems.
- No collecting or leaking of other players' personal information.
- No actions deemed by the Company to affect game fairness or normal operation.
The Company may modify the Code of Conduct at any time. Players should check regularly for updates.

Article 18: Game Terms

The Company may establish fair game terms or rules to regulate gameplay. Players must comply with these.
Game terms are part of this Agreement and have the same effect.
Changes to game terms shall follow the procedure in Article 20.
Violations may result in warnings, muting, temporary suspension, permanent suspension, or recovery of virtual goods.

Article 19: Right to Complain

If dissatisfied with connection quality, management, fees, or dispositions, players may file a complaint via customer service or email within seven days of notification. The Company shall respond within fifteen days.
The Company shall state contact information and complaint channels in the game website or terms.
If the player uses the service for free and has not paid any game fees (excluding internet/hardware costs), they may not enjoy full complaint rights, subject to Company regulations.

Article 20: Modification of Contract

Changes to this Agreement or game terms will be announced on the website and notified via email.
Changes are invalid if the Company fails to announce and notify as required.
Within three days after the notification reaches the player:
- Failure to object is deemed as acceptance of the changes.
- If the player objects, they may terminate the contract and apply for a refund (if applicable).

Article 21: Termination of Contract and Refunds

Players may terminate this Agreement at any time.
The Company may agree with the player that if the player has not logged in for over a year, the Company may notify the player to log in within 15 days. If the player fails to do so, the Company may terminate the Agreement.
The Company may terminate the Agreement immediately for major violations, including:
- Maliciously attacking the Company's systems.
- Using plug-ins, viruses, or exploits.
- Using fraudulent methods to purchase points.
- Violating game terms more than three times for the same reason despite notice.
- Engagement in illegal acts verified by judicial authorities.
Upon termination, the Company shall refund unused paid points within 30 days after deducting necessary costs.

Article 22: Cessation of Operations

If the Service stops operating, the Company shall announce it 30 days in advance.
Failure to notify in advance requires the Company to refund unused points without deducting costs and provide other reasonable compensation.

Article 23: Intellectual Property Rights

All content of the Service (programs, design, text, images, music, trademarks, etc.) belongs to the Company. Players may not reproduce, transmit, modify, or edit them without written consent. Violators are liable for legal responsibility and damages (including legal fees).

Article 24: Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of China (Taiwan). Any disputes requiring litigation shall be handled by the Taipei Shilin District Court as the court of first instance.

Version: 2025-04-17